Definition of Customer Service

Definition of Customer Service

Martyn, Ben, and Marcus travel 76 miles for me to properly fit and adjust their eyeglasses.  
What does Customer Service Mean To You? Tell me in the comment section below.
What does customer service mean to me? It means being there for you when you need me. Customer service is NOT someone being nice to you only when you are buying something.  Customer service is providing support when you are living your day-to-day life and you call me with a question, or you text me during odd hours, or when you would like to see if I can stay open a little later because you are caught in heavy traffic.
Question: What is Customer Service?
Answer: Customer Service is being there for your customers when and how they need you, not when you want to be there for them.
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